Returns & Refunds
Made-to-order pieces
Because each item is handcrafted for you after you order, we're unable to accept returns for change of mind. We want you to love what arrives, though — if something isn't right, please reach out and we'll work with you.
Damaged or defective items
If your order arrives damaged, defective, or different from what you ordered, contact us with photos within 48 hours of delivery. We'll arrange a replacement or refund.
Refunds
Approved refunds are issued to your original payment method. Cash-on-delivery refunds are processed via bank transfer — we'll ask for your account details when we confirm the refund.
How to reach us
Email hello@forevastore.com with your order ID and we'll help sort it out.